Data Deletion
Lazga answers customer messages for businesses on WhatsApp, Instagram and Facebook Messenger. This page explains how to have the data Lazga holds deleted. Our Privacy Policy describes what we collect and why.
If you messaged a business that uses Lazga
Lazga keeps your messages on behalf of that business. To have them deleted, ask the business, or email info@lazga.aiwith the subject “Data deletion request” and tell us:
- the name of the business you messaged;
- the channel you used (WhatsApp, Instagram or Messenger);
- your WhatsApp number, Instagram username or Facebook name, so we can find the conversation.
We confirm we received the request within 3 working days and delete your messages, your name and your account ID within 30 days, apart from records the business must keep by law (for example an invoice for an order you placed). We email you when it is done.
If your business uses Lazga
- Instagram or Messenger:in your Lazga dashboard, open Settings → Social accounts and switch off direct messages: Lazga stops answering straight away. To withdraw Lazga’s access completely, remove Lazga in your Instagram or Facebook settings (Apps and websites / Business integrations), and email info@lazga.ai if you also want the stored access token and conversations deleted; we do it within 30 days.
- Your whole account: email info@lazga.ai from the account owner’s email address. We delete your business’s data, including customer conversations, within 30 days, apart from billing records we must keep by law.
Contact
Al-Athar Al-Mutqan for Advertising (Lazga), Amman, Jordan · info@lazga.ai